Solutions to

Transform Your Business

conversational AI and Messaging 

workforce optimisation




Conversational AI and Messaging

We focus on the needs of leading brands in  the business to consumer, business to business and public sector.

Workforce optimisation

We provide the tools to help you drive  customer satisfaction and  improve performance while optimising resource management.



We help public sector clients transform all aspects of citizen facing services, using our leading edge, SaaS based, Digital technologies and platforms.


BESPOKE services

Tailored services for organisations that have specialist or unique needs. 


IT Solutions have
a proven track record 


We have completed
over 1500 projects


IT Solutions have
worked in over 30

DEPLOYMENT, support & Success Management

We provide scalable, secure solutions to meet the needs of organisations in the business to consumer, business to business and public sector space.

Service Optimisation

Our experienced digital transformation team will help you optimise your operation through manager training, agent training, service optimisation, expert advice and MI reporting.

Chatbots & automation

Chatbots, when deployed effectively can greatly enhance customer service and reduce service costs. We design, build and optimise Chatbots and can also take you through the steps involved in designing conversations around customer intent – no coding required.

Analytics & insights

Agents receive relevant information directly in their personal work-space. No need to search for or download any data. Agent assist reduces time to serve and helps with first contact resolution.

conversational AI and Messaging

Engage with your customers on the Apps they already have on their devices. Sell products, answer queries, deliver service. to customers on your own brand App, or on WhatsApp, Facebook, Apple Business Chat, Google Business Messaging, Line, WeChat and others,. Use Social Messaging to engage with customers in on Twitter, Facebook all on one secure, scalable, cloud based platform.


it solutions Solutions is a privately owned company based in Dublin, serving clients globally. We help leading brands shape a new experience with their customers, through the use of an enterprise class, integrated, cloud platforms for Messaging , Chat, Bots, Voice Bots and AI.  Let us help you connect with your customers  and citizens in the channel of their choice, at scale and in a secure manner.

What People Say

Thanks for making such a positive impact in your relatively short tenure.  Keep up the good work.
Director Partner Success, Global SaaS Company
I was speaking to my CEO very highly of you and your project deliverables. Would love to continue working with you.
Head of Marketing, Large Telco
Over the years, IT Solutions have provided us with a highly professional service, in all facets of the service they provide and help us to consistently meet our service levels across Digital Channels including WhatsApp Messaging, Web Chat and service optimisation.
Head of Customer Service, Travel Company
For over four years, IT Solutions have successfully provided us with a full service offering including implementation and day to day support services for digital channels. They are always professional and knowledgeable and continue to meet the required service levels.
Head of Innovation, Major Bank
In our dealings with IT Solutions, I’ve always found them to be professional and helpful in all the services they provide, particularly in providing us with a cloud based Web Chat solution to meet the needs of our citizens and advisors.
Senior Service Improvement Officer, Government Agency
I have no hesitation in recommending IT Solutions as a trusted partner. We really value their expertise and advice which helps us maximise advantage from our investment.
Managing Director, Business Process Outsourcer
I have always found IT Solutions to be professional, knowledgeable and helpful in all the services they provide including implementation, training, success management and support services.
Digital Product Manager, Major Utility
I want to recognise the brilliant support to help land the live chat application within our contact centres – this has significantly changed the way we allow citizens to contact us.   We are now looking to rollout the bot and introduce other forms of messaging.
Assistant Director- Shared Services, Major Public Sector Organisation

We are
pleased to
meet you

We have a high energy team with significant expertise and diversity of experience in delivering value to meet the needs of major brands in 30 countries, worldwide.


Joe Bourke

Managing Director


Keith Jones

Head of Customer Success


Fiona Tighe

Success Management Consultant


John Finnegan

Director of Customer Success


Karl Jones

Technical Director

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Vincent Sherwood

Senior Technical Consultant

Our Work

IT Solutions have worked with many leading brands since the company was founded in 1989. Working with clients across multiple sectors provides us with a better understanding of the challenges many businesses can face. This experience helps us deliver greater value and innovation to meet the evolving needs of our clients.