conversational AI and Messaging
Conversational AI and Messaging
We focus on the needs of leading brands in the business to consumer, business to business and public sector.
We provide the tools to help you drive customer satisfaction and improve performance while optimising resource management.
Tailored services for organisations that have specialist or unique needs.
IT Solutions have
a proven track record
We have completed
over 1500 projects
IT Solutions have
worked in over 30
DEPLOYMENT, support & Success Management
We provide scalable, secure solutions to meet the needs of organisations in the business to consumer & business to business space.
Our experienced digital transformation team will help you optimise your operation through manager training, agent training, service optimisation, expert advice and MI reporting.
Chatbots, when deployed effectively can greatly enhance customer service and reduce service costs. We design, build and optimise Chatbots and can also take you through the steps involved in designing conversations around customer intent – no coding required.
Agents receive relevant information directly in their personal work-space. No need to search for or download any data. Agent assist reduces time to serve and helps with first contact resolution.
Engage with your customers on the Apps they already have on their devices. Sell products, answer queries, deliver service. to customers on your own brand App, or on WhatsApp, Facebook, Apple Business Chat, Google Business Messaging, Line, WeChat and others,. Use Social Messaging to engage with customers in on Twitter, Facebook all on one secure, scalable, cloud based platform.
We have a high energy team with significant expertise and diversity of experience in delivering value to meet the needs of major brands in 30 countries, worldwide.
IT Solutions have worked with many leading brands since the company was founded in 1989. Working with clients across multiple sectors provides us with a better understanding of the challenges many businesses can face. This experience helps us deliver greater value and innovation to meet the evolving needs of our clients.