Analytics & Insights

A Cloud-based platform enables customer facing agents to access real-time conversations, through any channel, and on all devices.

CUSTOM

REPORTS &

DASHBOARDS

Deliver insights On:

– Agent Efficiency

– Agent Effectiveness

– Missed Opportunities

– Full Sale Data incl. Incremental Values

– Staffing FTE Calculation

– Consumer Feedback through Surveys and much more

– CSAT, NPS, FCR.

Make use of a large amount of dashboards and metrics in order to provide insightful and detailed reporting and see how your contact centre is performing – the reporting and metrics software allows you to access full insights into every aspect of your operation.

Your data will be securely stored, allowing you to do retrospective reporting over weeks, months, or longer as appropriate. We can also help you to leverage secure Data APIs for real-time data reporting. You can make use of the sentiment algorithm that scores chat, messaging and bot conversations in real time.

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