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Our Cloud-based platform enables customer facing agents to access real-time conversations, serve customer needs at scale through any channel, and on all devices and use AI & Agent Assist capabilities to automate services.
– Agent Efficiency
– Agent Effectiveness
– AI Effectiveness
– Missed Opportunities
– Full Sale Data incl. Incremental Values
– Staffing FTE Calculation
– Consumer Feedback through Surveys and much more
– CSAT, NPS, FCR.
Make use of dashboards and metrics in order to provide insightful and detailed reporting and see how your contact centre is performing – reporting and metrics allows you to access full insights into every aspect of your operation and opportunities for improvement.
Your data is securely stored, in accordance with relevant data protection standards.and you can do retrospective reporting over weeks, months, or longer as appropriate. We can help you to leverage secure Data APIs for real-time data reporting. You can also make use of the sentiment algorithm which automatically scores chat, messaging and bot conversations in real time.
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