Bespoke Services

 

IT Solutions offer bespoke services to meet the unique needs of our clients as the need arises. These are usually clients where we have long term relationships and where we collaborate closely and have a deep understanding of their business drivers.

SHAPING
A NEW EXPERIENCE

BESPOKE
SERVICE EXAMPLES

BANKING

IT Solutions has helped a number of leading banks with service automation for clearing and lockbox processes, freeing them up to focus on their core customer facing business while we add value through technology innovation and specialist services, Our expertise in this area is built on deep knowledge and experience,working closely with our valued clients’ over a number of years.

LOGISTICS & DISTRIBUTION

IT Solutions have implemented many bespoke solutions for service automation, involving integration with many different systems and workflows to drive greater operational efficiency. We have also implemented automated self service solutions to handle high volumes of customer facing interactions where user experience is key. In addition to this we have developed and deployed modelling and simulation tools for optimising the supply channels offering.

HIGH TECH COMPANY

IT Solutions developed and implemented service automation solutions to automate the handling of customer service queries, freeing up front line staff for other value added activity. We also developed and implemented an automated callback solution for a sales use case so that customers could opt out of long phone queues in favour of a call back. The result were benefits for the business, the customer and the sales representatives.

BANKING
SERVICES

IT Solutions has helped a number of leading banks with service automation for clearing and lockbox processes. This frees them up to focus on their core customer facing business while we add value through technology innovation and specialist services. Our skill set in this area is built on deep knowledge and experience, working closely with our valued clients over a number of years.

LOGISTICS & DISTRIBUTION

IT Solutions have implemented many bespoke solutions for service automation, involving integration with many different systems and workflows to drive greater operational efficiency. We have also implemented automated self service solutions to handle high volumes of customer facing interactions where user experience is key. In addition to this we have developed and deployed modelling and simulation tools for optimising their customer supply chain offerings.

SaaS BASED COMPANIES

For Saas based companies focused on product development and growing sales, IT Solutions have a proven track record in delivering success management and optimisation services to meet the needs of end user clients. We have structured methodologies to manage this process, which ensures consistency in service delivery and client satisfaction  and customer retention. Our expertise covers client on-boarding, training, development and integration with third party systems.

HIGH TECH COMPANY

IT Solutions developed and implemented service automation solutions to automate the handling of customer service queries, freeing up front line staff for other value added activity. We also developed and implemented an automated callback solution for a sales use case so that customers could opt out of long phone queues in favour of a call back. This resulted in benefits for the business, the customer and the sales representatives.

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