Our Company

WHAT WE DO

IT Solutions provide Conversational Commerce solutions to help brands increase online sales and improve customer service via secure scalable live chat, messaging, chatbot, AI and natural language processing.

We also provide Workforce Optimisation solutions to help brands optimise the use of human resources, understand and meet the needs of customers, coach and reward performance of employees and help organisations and individuals meet or exceed key performance targets.

Regardless of where you are in your journey, we can help provide you with innovative solutions that help you transform the way you engage with your customers, and optimise your resources. 

  • Thinking of implementing a new technology but don’t know where to start? 
  • Looking to get more from your existing investments? 
  • Looking to improve Customer Experience? 
  • Introducing new channels of communication for your customers? 
  • Trying to understand the potential benefits of technology, people or process change before making a major investment? 
  • Seeking buy-in for a new idea?

IT Solutions have been working with leading brands in the commercial sector and public sector since 1989 and understand that sometimes organisations need specialist support, bespoke services and subject matter expertise in order to achieve their goals. It all starts with a conversation. 

who we work with
our customers

We’ve worked with over 100 leading brands in Europe, Africa, United States and Asia Pacific regions since 1989 across verticals such as: 

– Insurance

– Retail

– Telco

– Financial Services

– Public Sector

– Logistics

– Utilities

– B2B & more

HOW WE ARE DIFFERENT

Customer relationships are key to our mutual success; we value long term relationships with our customers and foster a culture of going the extra mile. We are enthusiastic and professional in all that we do.

Flexible
We can also help you model the effects of change if this is your preferred starting point, prior to considering people, process or technology change where this is appropriate to your needs.
Customer Centric
We listen to your needs; your challenges and your objectives deliver according to an agreed statement of work and then offer optimisation services to help you continually improve and derive greater value from your investment.
Investment Protection
Where possible we seek to protect customer investment in existing technologies, and we have integration experience to connect disparate systems and optimise business process workflows.
Experience
We have 30 years’ experience in service automation, customer interaction and workforce optimisation solutions and we understand that while many organisations have similar needs, each one has its own unique challenges.
Knowledge
Our team of professionals have a diverse and deep level of technical and business knowledge in the areas that we specialise in. We bring value to you beyond pure product knowledge.

Our team of professionals have a diverse and deep level of technical and business knowledge in the areas that we specialise in. We bring value to you beyond pure product knowledge.

We have 30 years’ experience in service automation, customer interaction and workforce optimisation solutions and we understand that while many organisations have similar needs, each one has its own unique challenges.

Where possible we seek to protect customer investment in existing technologies, and we have integration experience to connect disparate systems and optimise business process workflows.

We listen to your needs; your challenges and your objectives deliver according to an agreed statement of work and then offer optimisation services to help you continually improve and derive greater value from your investment.

We can also help you model the effects of change if this is your preferred starting point, prior to considering people, process or technology change where this is appropriate to your needs.

Unsure of where to start – start a conversation with us and we will see if we can help.

Unsure of where to start – start a conversation with us and we will see if we can help.

We are pleased to meet you

Joe-01-3

Joe Bourke

Managing Director

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Keith Jones

Head of Customer Success

fiona2

Fiona Tighe

Success Management Consultant

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John Finnegan

Director of Customer Success

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Karl Jones

Technical Director

VincentHead (1)

Vincent Sherwood

Senior Technical Consultant

1989
1990-2000
2000-2010
2010-2020
1989
Company Founded

-Custom software  for major banks

-Provision of ISO9000 consultancy

-Total Quality Management

-Training Services

1990-2000
New Services

-Service automation 

-Workforce Management

-Development of Award Winning Modelling & Simulation software for Contact centres and logistics

-Expansion of customer base

2000-2010
Expanding Customer Base

– Call Recording & Quality Monitoring

-Email Response Management

-Web Chat

-Knowledge Management

-Stress Testing and Service Monitoring for Contact centres

2010-2020
30th Anniversary 2019

-Workforce Optimisation Solutions

-Messaging

-Bots and AI

-RPA

– Expansion of customer base

Got A Project?

GET IN TOUCH TO SEE HOW WE CAN HELP YOU TODAY!

Get In Touch

Quick Links

Important Links

Contact Details

  • info@itsolutions.ie
  • phone: +353 1 6718344
  • 18-19 College Green, Dublin 2, Ireland

IT Solutions © 2020 – All Rights Reserved

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