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Our expert digital transformation team will help optimise your operation through manager training, agent training and MI reporting. You will learn how to leverage our Messaging, Chat and AI platform to build and enhance your brand’s connection with your customers.
We excel in empowering your Agents to be more effective and efficient in their working day, and enhance their ability to create meaningful connections with your customers.
Your people will gain the knowledge, skills and experiences necessary to carry out successful online customer engagements, navigate and operate the conversational interface across multiple digital channels.
We enable you and your team, providing full training in the skills needed for engaging with consumers in sales and service opportunities via digital channels.
Managers will also learn how to report on the success of their agents and the overall service performance of the business using their view of the Convesational Cloud platform reporting.
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