Engage with your consumers where they are, on the world’s most popular messaging channels.
Allow your customers to reach you on your website, desktop or mobile. Start with Live Chat or Messaging, and then transition into using ChatBots, Social Media, or your brand’s mobile app. Messaging has become the preferred option for most consumers as it is convenient and easy to use and allows them to communicate with brands on their terms. It’s the way they communicate with friends and family – Whatsapp, Facebook Messenger, SMS and other popular messaging channels. So why not get on board!
Would you like to know more? Check our video to learn about the difference between web-chat and web-messaging!
Our integration with WhatsApp gives brands reach to 1.5 billion consumers who use the popular messaging app around the world. With the AI capabilities of LiveEngage, LivePerson’s conversational platform, you can ensure that WhatsApp conversations, along with all your messaging conversations, deliver the best possible outcomes for your customers and your brand.
Specifically designed for brand-to-consumer messaging, the LiveEngage platform connects brands to their customers via Facebook Messenger. A surprisingly simple set-up lets you link your brand’s Facebook page into an all-in-one, secure and scalable hub of operations.
Easily handle multiple conversations on leading social channels by enabling the management of social posts, tweets, direct messages, and hashtags directed at your brand, all in one place. Therefore eliminating the need to access separate platforms to engage with contacts.
With Email Connect you can now manage, analyze and respond to emails along with messages, all without the need to be on multiple platforms. Every email sent from the platform will include a messaging button that will direct contacts to their preferred messaging channel to continue their conversation.
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