Thanks for making such a positive impact in your relatively short tenure. Keep up the good work.
Director Partner Success, Global SaaS Company
Menu
conversational AI and KNOWLEDGE MANAGEMENT
workforce optimisation
CITIZEN ENGAGEMENT
BESPOKE SERVICES
Conversational AI and Messaging
We focus on the needs of leading brands in the business to consumer, business to business and public sector.
We provide the tools to help you drive customer satisfaction and improve performance while optimising resource management.
CITIZEN ENGAGEMENT
We help public sector clients transform all aspects of citizen facing services, using our leading edge, SaaS based, Digital technologies and platforms.
BESPOKE services
Tailored services for organisations that have specialist or unique needs.
IT Solutions have
a proven track record
We have completed
over 1500 projects
IT Solutions have
worked in over 30
countries
DEPLOYMENT, support & Success Management
We provide scalable, secure solutions to meet the needs of organisations in the business to consumer, business to business and public sector space.
Our experienced digital transformation team will help you optimise your operation through manager training, agent training, service optimisation, expert advice and MI reporting.
Chatbots, when deployed effectively can greatly enhance customer service and reduce service costs. We design, build and optimise Chatbots and can also take you through the steps involved in designing conversations around customer intent – no coding required.
Agents receive relevant information directly in their personal work-space. No need to search for or download any data. Agent assist reduces time to serve and helps with first contact resolution.
Engage with your customers on the Apps they already have on their devices. Sell products, answer queries, deliver service. to customers on your own brand App, or on WhatsApp, Facebook, Apple Business Chat, Google Business Messaging, Line, WeChat and others,. Use Social Messaging to engage with customers in on Twitter, Facebook all on one secure, scalable, cloud based platform.
Solutions, based in Dublin, partners with leading organisations in both the public and private sectors, to transform how they engage with their customers. Using advanced cloud platforms for Conversational AI, Knowledge Management, Case Management and Workforce Optimisation, we help you connect with customers and citizens through their preferred channels. By enhancing customer experience and building loyalty through seamless, secure and personalised interactions, we empower organisations to strengthen relationships, improve satisfaction , and drive long term success.
We have a high energy team with significant expertise and diversity of experience in delivering value to meet the needs of major brands in 30 countries, worldwide.
Our Work
IT Solutions have worked with many leading brands since the company was founded in 1989. Working with clients across multiple sectors provides us with a better understanding of the challenges many businesses can face. This experience helps us deliver greater value and innovation to meet the evolving needs of our clients.
