Verint Systems

IT Solutions is the authorised partner of Verint Systems Inc the market leader in the provision of Workforce Optimisation and Analytics solutions within the contact centre environment and back opffice operations. We provide a full range of implementation and support services throughout the island of Ireland for the Verint ULTRA and Verint Impact 360 suite of products.

Verint actionable intelligence solutions empower thousands of organisations in 50 over countries. Verint's marketplace is global and includes diverse, high-profile organisations across a broad range of markets, including governments, global corporations, law enforcement agencies, financial institutions, transportation, retail, utilities, and communications service providers. Below are examples of Verint solutions for contact centres, back office and retail operations. 

Impact 360 Contact Centre Solutions


Customer Feedback Surveys

Data Analytics

Desktop & Process Analytics


Enterprise Feedback Management

PCI Encryption

Performance Management

Quality Monitoring

Call Recording & Screen Recording

Text Analytics

Workforce Management

Workforce Optimisation


Voice of the Customer Analytics

Customer Feedback Surveys

Enterprise Feedback Management

Speech Analytics

Text Analytics


Back-Office Operations Solutions

Business Assessment & Consulting

Desktop and Process Analytics


Forecasting & Scheduling

Impact 360 for Back-Office Operations

Performance Management

Strategic Planning



Branch/Remote Office Solutions


Application Analysis

Customer Surveys

Forecasting & Scheduling

Hosted & Banking Solutions

Impact 360 for Retail Financial Services

Impact 360 Managed Services

Process Analysis

Financial Services Solutions

Workforce Optimisation


  • Streamline Customer Interaction

    Optimise your Service Proposition. Improve your Customer Experience.

  • Integrated Solutions for your business

    Increase Sales. Reduce Costs. Improve your Customer Experience.

IT Solutions Ltd, 18-19 College Green, Dublin 2, Ireland. + 353 1 671 8344 Company Registration Number: 152789 © 2019 IT Solutions Ltd,