Email Response Management

Offer personal touches with powerful email management software

The Business Problem

As more customers are turning to the Internet for help, customer service agents' email inboxes are flooding with inbound inquiries.  An overwhelming amount of email creates confusion, inefficiencies, and even inconsistencies among responses-and, ultimately, customer frustration.  How do companies manage this large volume of email while cutting costs and increasing customer satisfaction? Companies need efficient email management software that addresses these problems with ease.

The Moxie Email Management Solution

An effective email management software solution is essential to providing exceptional customer service.  Moxie Email, proven email management software, is deployed around the globe to expertly manage more than 200 million email responses per year.  Combined with Moxie Answer, Moxie's email response automation tool, Moxie Email management software will improve customer satisfaction and agent productivity while decreasing operational costs.

Realise cost-effective results similar to many Moxie Email customers:

  • Reduced email response time by 50% 
  • Experience 99.99% uptime 
  • Protect critical information with the latest security technologies 
  • Effectively manage thousands of emails per day 

Moxie Email Management offers:

  • Enhanced agent productivity, quality, and accuracy with every communication
  • Streamlined agent workspaces and integrated access to a knowledge base for simplified answer retrieval
  • Delivery of more efficient email responses in less time by leveraging agent productivity tools such as pre-canned content
  • Improved performance and processes by using robust supervisor and reporting features

Move Beyond Standard Email Response Management and Exceed Customer Expectations

  • Protect sensitive customer data with the Secure Message Portal to exchange confidential information
  • Deliver consistent knowledge by complimenting Moxie Email with Moxie Knowledgebase 
  • Intelligently automate responses with Moxie Answer 
  • Proactively deflect inbound email by incorporating Web self-service   
  • Streamline Customer Interaction

    Optimise your Service Proposition. Improve your Customer Experience.

  • Integrated Solutions for your business

    Increase Sales. Reduce Costs. Improve your Customer Experience.

IT Solutions Ltd, 18-19 College Green, Dublin 2, Ireland. + 353 1 671 8344 Company Registration Number: 152789 © 2017 IT Solutions Ltd,