Generate revenue while reducing web site abandonment  

The Business Problem

Whether your customer needs help completing an order form or can't find the product they're looking for on your Web site, sometimes the nature of the inquiry requires an agent to "reach through" and provide a visual connection to the customer's answer.  Phone and email channels provide little to no visual assistance capabilities, and chat alone cannot accomplish the task.  The customer and the agent alike become frustrated, decreasing customer satisfaction and agent productivity. 

How can you empower your agents to provide a visual solution to your customers' inquiries?

Customer Engagement Co-Browse Solution 

CoBrowse software adds value to your customer experience-it provides the extra service that will make a difference to your customers and your bottom line.  Integration into a chat implementation enables agents to reach out to the customer in a non-intrusive, user-friendly environment.

Whether your organisation requires an on-site or hosted (SaaS) solution, CoBrowse software is available for either environment.

Why use CoBrowse?

CoBrowse software helps you reach out to your customer when they need you most.  Whether they require assistance completing their purchase or have a question about a product on your Web site, CoBrowse gives a personal touch to customer service.

  • Reduce shopping cart abandonment rates
  • Increase customer satisfaction rates by establishing a visual connection to their answer
  • Improve revenue generation with up-sell and cross-sell opportunities

How does CoBrowse work?

CoBrowse software allows the customer to share their desktop and pass mouse and keyboard control to an agent.

  • Walk the customer through a Web form
  • Help a customer complete a purchase
  • Provide personal assistance and service
  • Educate a customer on web site navigation and usage

What about security concerns?

Your customers will feel safe throughout the CoBrowse session by consistent notification of the sharing session progress and by preventing sensitive information from being transferred.  Your customer has complete control of the session-they can conclude the CoBrowsing session at any time.

Will the customer need to install any software?

CoBrowse does not require any permanent software downloads.. Your customers can feel secure knowing that after a CoBrowse session nothing is left behind.

Can the agent control the customer's computer?

Yes. CoBrowse software allows your agents to control your customer's keyboard and mouse.  

Co-Browse software is secure, easy to use, and simple to deploy. It works with major browsers (including Internet Explorer, Firefox, and Safari) on any platform (Windows, Mac, or Linux).  Unlike alternative co-browsing applications, CoBrowse is secure, light-weight with a fast response time, and works with Web-2.0 technologies such as Flash or Ajax.

  • Streamline Customer Interaction

    Optimise your Service Proposition. Improve your Customer Experience.

  • Integrated Solutions for your business

    Increase Sales. Reduce Costs. Improve your Customer Experience.

IT Solutions Ltd, 18-19 College Green, Dublin 2, Ireland. + 353 1 671 8344 Company Registration Number: 152789 © 2019 IT Solutions Ltd,