Contact Centres

Today and tomorrow Call Recording or Voice Recording is being used by small, medium and large organisations for a variety of reasons, including:

IT Solutions has almost two decades of experience in helping organisations achieve customer service improvements, increased efficiency and improved customer loyalty.

Our Call Recording solutions will work with telephony systems from vendors such as Avaya, Alcatel, Aspect, Cisco, Nortel, Siemens and others, which means that your investment is protected in the event that you upgrade or replace your telephony infrastructure.

IT Solutions provide both hosted call recording and onsite call recording systems which can be tailored to meet the unique needs of our customers.

There are a variety of methods for implementing Call Recording:

  • Station Side Recording
  • Trunk Side Recording
  • VoIP Recording
  • Hosted Recording

To find out more about how we can meet your unique needs call us now and speak to one of our experts in call recording.

  • Streamline Customer Interaction

    Optimise your Service Proposition. Improve your Customer Experience.

  • Integrated Solutions for your business

    Increase Sales. Reduce Costs. Improve your Customer Experience.

IT Solutions Ltd, 18-19 College Green, Dublin 2, Ireland. + 353 1 671 8344 Company Registration Number: 152789 © 2017 IT Solutions Ltd,